Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, the item must be unopened and unused in the same condition that you received it and in the original packaging.
We cannot offer a refund if the product is opened and is considered used.
A default restocking fee is applied to every returned order, 25% will be deducting from the total product(s) price.
The customer is responsible for the initial shipping cost and the return label cost, both shipping are not refundable.
The process of the return
- Once the customer reaches us with the return request, we start the return process.
- We issue a pre-paid return label that customer can use to send the order back.
- Upon receiving the order, we will inspect it and if it is sealed and unopened, the refund will be issued accordingly.
- A restocking fee, initial shipping cost and refund label cost will be deducted from the final refund.